Shipping and return policies for Cold Spring

Shipping Info
***PLEASE READ BEFORE ORDERING!***

********>>>>>> ORDERS SHIP WITHIN 5 WORKING DAYS! <<<<<<********

We accept:

• PAYPAL (We will only send to the address on the PayPal payment!)
• CREDIT / DEBIT CARDS (kindly visit our webstore to order: coldspring.co.uk)
• PERSONAL CHEQUES (drawn on UK bank accounts)
• POSTAL ORDER (UK only)
• CASH (£GBP, €Euro or $USD well hidden in a registered envelope, and at your own risk, and only with prior arrangement)
• BANK TRANSFER (UK ONLY - with prior arrangement - please note that YOU must pay any fees).

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FREE SHIPPING WITHIN THE UK! Registered + £1.40 GBP

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NON-UK:

All non-UK orders have weight-based shipping calculated.

Registered shipping is around an extra £5.60 via Royal Mail. THIS MUST BE REQUESTED ON/BEFORE ORDERING!
We can't supply tracking information on a shipped order if you didn't request Registered Shipping first.

USA:

We're sorry, the prices are so wildly different on large letters and small packets that anything over 1-2 regular CDs will be charged as a Small Packet. We will do our utmost to send any CD orders in Large Letters to save you shipping. All 10" / LPs etc are Small Packets. We will refund any extraneous charges after weighing and measuring your order.

We strongly advise you visit our U.S. distributor to save yourself a huge amount on shipping: www.forcedexposure.com/Labels/COLD.SPRING.RECORDS.UK.html

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All items are new and unplayed and MINT. We do not deal in second-hand products (unless in rare cases - where it will be clearly stated).

All items are posted carefully in new packaging.

Packages can take up to 3 weeks to arrive in Europe / 4 weeks to arrive Rest of World from the UK.

PLEASE NOTE THAT COVID-19 CAN CAUSE OVERSEAS DELAYS!

We do not charge extra for PayPal fees.

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Registered mail and 'At Risk' Countries...

We offer 2 types of service to our customers who wish to have their mail tracked:

"Recorded Delivery" for UK customers: £1.40 GBP
"International Signed For" for Non-UK customers: £5.60 GBP *Varies depending on weight - lower for larger orders. Please request Registered when ordering!

Due to the large amount of fraud and theft in the some "At Risk" countries, Cold Spring cannot be held responsible for unregistered mail which goes missing / is stolen. We always recommend you pay a little extra to make sure it is TRACKED and/or SIGNED FOR. This also includes insurance if something does go missing. If you are unsure about the risk in your country, please email us for advice.

"At Risk" Countries:

Africa - All
Asia - everywhere except Hong Kong, Japan
Europe - Belarus, Bosnia & Herzg., Bulgaria, Croatia, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Macedonia, Moldova, Poland, Romania, Russia, Serbia & Mont., Slovenia, Slovakia, Turkey, Ukraine
Oceania - everywhere except Australia, New Zealand
India - All
South America - All

Unfortunately Bandcamp only give a small number of shipping options - not all countries can be automatically billed for tracked service. We will contact you before we ship to request this. Apologies for any inconvenience.

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This is just a guide using our 30+ years of shipping experience. Mail always has a chance of going missing because of theft. We always recommend you have your order sent registered.

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We have thousands of items for sale in our mailorder store (we only list Cold Spring label releases on Bandcamp).

Please visit our webstore: coldspring.co.uk
Return Policy
No returns unless an item is damaged.